“a Study of Bpo Industry with Reference to Employee Essay

The industry is very diverse, with several(prenominal) sub-segments, each displaying its own unique characteristics. The BPO players need to be excellent in every facet of operations as the market is highly militant at every level and re-defining itself every day. It is basically a people-centric industry. The scenario however, is non as rosy as it looks, for this sector with enormous potential. Like each other industry during its growth phase, this industry is withal going through and through its share of turbulence. There was the issue about people quitting the BPO jobs and the question arrived in my approximation were Why do BPO executives job-hop so frequently?Is it just because of property or are there other reasons? and created an interest in my mind to find out the answers not only for the above questions but also for finding out the retention strategies that can be adopted by BPOs. For the purpose of this project, the research work is limited to only 10 BPOs in Mumbai an d their 200 employees. It was very difficult to study the industry as a whole as the size of the industry is very ample and it is very difficult to extract information about the attrition order and reasons for he same and also the strategies adapted by different companies to apply its staff in limited time period given for terminus of the project.